Personal information will be used to process orders, support the user experience of the site and for other purposes as set out in the privacy statement.Privace Policy.
Terms and condition
We collect and ship orders every business day Shipping costs are always the same regardless of the size of the order. Packages usually leave us within 1-2 working days of ordering. Sometimes order processing may be congested and deliveries may be slightly delayed. The current delivery time can be checked from the top banner of the e-commerce front page.
The Cansa online store delivers orders to Finland, Åland and abroad within the EU’s tax and customs area. Shipping costs include postage and packaging
Terms and condition
Yleistä: E-commerce products are sold by Cansa Oy (Business ID: FI31545492)
Product prices include VAT. We reserve the right to change prices and delivery costs.
Ordering: You can place orders in our online store. The payment method is currently debit and credit cards. After ordering the product, you will receive an order confirmation in your email. You can see the details of your order in the order confirmation. Always check that the information in the order confirmation is correct.
Order confimation: After an accepted and successful payment transaction, an order confirmation will be sent to the customer by e-mail containing the order details. The customer must check the accuracy of the information entered in the order confirmation and report any errors to customer service.
Payment and payment methods
Payment can be made with Visa Electron and Debit cards, Visa MasterCard and Maestro (debit card). QuickPay, which is a secure and electronic payment intermediary, processes your purchases and card information in the Cansa Oy online store (cansa.fi). All data will be processed in accordance with the regulations in force.
Delivery
We collect and mail products every business day. Delivery to Finland takes place as a service of Posti and Schenker to the nearest distribution point you provide, such as R-kioski, K-market, Prisma, Posti, etc. Delivery costs for the order are shown at checkout next to the delivery method.
When the package has arrived at your post office, you will receive a notification. Notification of package arrivals is primarily by text message or e-mail only. A paper notice of arrival will only be sent if the recipient has not provided their telephone number or email address. It is important that when you order, you enter your up-to-date contact information with phone numbers.
Please always check that the desired product is available in the online store. We always deliver the order products at once when all the order products are available. Product availability is indicated on the product pages in connection with the “Add to cart” button.
Unfortunately, the products do not have a pick-up option.
Orders out of Finland are delivered through the transport company GLS.
Return policy
The customer has a 14-day right of return in accordance with the Finnish Consumer Protection Act. The right of return only applies to unused and marketable products in the original packaging.
If you want to make a return, please contact our customer service orders (at) cansa.fi. If the shipment is damaged during mail transport, immediately report the damage to your post office / collection point, depending on which way the order has arrived. After this, do not contact our customer service to arrange the delivery of a new product.
Non-picked orders are automatically returned to the warehouse and the customer should contact our customer service about how to process the order. Delivery charges are also accrued to the company for all returned orders, so we charge for re-shipped orders as well as return costs and retransmission costs.
Orders over € 75 are delivered without delivery costs. The delivery cost will automatically be 0.00 € when the amount of the ordered products exceeds 75 €. Note does not apply to home delivery in Finland (Package to the door).
Other
If something is bothering you, contact our customer service info (at) cansa.fi
We reserve the right to change our delivery terms. Before ordering, the customer must familiarize himself with the delivery terms in force at the time. We treat all customer information in the strictest confidence.
